Trooops.com operates from mondays to fridays only, excluding public holidays.
We do not reply emails or ship orders during weekends or public holidays.
Payment
If payment is not received within 24hrs, Trooops.com reserves the right to cancel your order without prior notice.
Trooops.com accepts the following payment methods:
- Paypal (account: sales@trooops.com) / VISA / MasterCard
- Direct bank transfer (only for DBS/POSB/UOB account holders):
1) Ibanking / internet banking (highly recommended)
2) ATM transfers
Note: WE DO NOT ALLOW DIRECT BANK TRANSFERS FROM OTHER SINGAPORE BANKS.
Account number will be provided in the invoice you receive.
Delivery
Trooops.com offers the following delivery methods:
Domestic Shipping (Singapore)
| Type | Cost | Tracking of Shipment | Time taken |
| Normal Mail | FREE | No tracking (not recommended) | Orders would be received within 10 business days upon acknowledgement of payment. |
| Certificate of Posting (COP) | $0.50 on top of entire bill | No tracking, still via normal mail but there is a proof of shipping acknowledged by Singpost | |
| Registered Mail | $2.50 on top of entire bill |
Article no. provided. Track on following site: http://www.singpost.com.sg/ra |
|
| Door-to-Door delivery | $10 on top of entire bill | Email ask@trooops.com with order number for tracking | 36 hours upon acknowledgement of payment |
International Shipping
| Type | Cost | Tracking of shipment | Time taken |
| Singpost registered mail - Everywhere else |
Refer to shipping units under each product. Total shipping units of cart: 1 to 5 = $20 SGD |
Article no. provided. Track on following site: http://www.singpost.com.sg/ra/ |
10 - 21 business days upon acknowledgement of payment |
Custom charges may apply to some International orders depending on the weight and/or value of the parcel. As each country has different charges and policies we are unable to provide more detailed information on this.
Trooops.com strongly recommends all international customers to check their local Custom Charges and Terms and Conditions within they country before making a purchase.
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